| |
EXPERIENCE
Sr.Vice
President
Toronto Congress Centre
1994 - 2007
Canada's
largest privately owned trade and convention centre with over 500,000
sq.ft of trade show space & 60 ,000 sq.ft of elegant meeting space
hosting Canada s' largest trade shows and business events with Canada's
top 100 corporations.
Primary
focus ;
-human resources; provide HR infrastructure to ensure superior sales
& service thus ensuring profitable corporate client base and repeat
business
-computer systems;develop practical work place systems to ensure staff
are efficient and communication is readily available in a fast paced
24/7 service environment
-coaching for consistent sales practices to assist in achieving the
$ budget
-resolve key business issues, with external consultants, to provide
direction in legal, human resource, computer systems & accounting
areas to ensure TCC remains innovative, legally compliant and accountable.
-
Developed
all policy & procedures, ensured legal compliance.Coached regularly
& conducted annual reviews with senior staff.
-
Developed
corporate structure from staff of 1 sales manager in y 1985 to currently
45 professionals, and over 350 supplier staff who provide services
to clients.
-
Hired,
trained and managed all TCC core staff
-
Monitored
supplier services[ electrical, audio visual, internet, show décor,etc]
to ensure high levels of service which were measured daily.
-
Developed
physical infrastructure ; offices, computers systems , communications
systems.
-
Managed
all consulting ,computer, legal relationships to ensure TCC is an
industry leader utilizing best practices in client service, internal
systems , staff relations,compensation & benefits.
-
Liased
with architects on property development & expansion to accommodate
emerging needs of a constantly growing client base [ 20-25% year
over year for 10 years]; 14 new meeting rooms, 5,000 sq. ft. HACCP
kitchen, new event logistics ,sales and maintenance offices, revamped
all storage areas and $ 1 Million inventory tracking
-
Liased
with designers to ensure the property reflects a 5 star image .This
required constant budget & project management for renovations
over the period of 11 years.
SENIOR
CONSULTANT, FORUM CORPORATION
BOSTON, MASS.,U.S.A. 1990-1994
One
of North America's leading edge management consulting firms
Provided
training & human resource consulting to leading banks,companies
and government clients with a focus on leadership, sales and business
development.
OTHER;
Clarkson Gordon,Toronto- Consultant- Human Resources
Bank of Montreal, Head Office ,Toronto - Manager Marketing & Sales
Training
CIBC - Head Office ,Toronto - Training Officer
EDUCATION
McGill University, Bachelor Arts, Education 1996-1970
McGill University- Master Program- Educational Psychology 1972-73
Management Courses over 25 years
|
