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DJM
Consulting
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SAMPLE
PROJECTS
I. HUMAN RESOURCES RESTRUCTURE; Olympics supplier company ; new organization chart, job descriptions, work process and accounting system. DECISION ANALYSIS; assisted president of architecture firm to reassess company direction . CONVENTION CENTRE; Systematically reviewed all HR for efficiencies & best practices to ensure succession planning ,retension ,career planning & training. COMPENSATION & BENEFITS - Established a comp & ben program to ensure competitive salaries and incentives.Incentives were clear, measureable and directly tied to performance. KEY RESULT AREAS - Implemented an annual objective setting exercise with the Vice Presidents & CEO to determine projects for the upcoming year linked directly to the business plan. Measureable with deadlines & tied to incentives.Tiered down to senior managers. Monthly meeting with the CEO ensure these KRA's are on target. TEAM BUILDING - Retaining staff, increasing competencies & building an effective team was a key Ensured sufficient staffing levels, trained & motivated staff and efficient work tools & methods. The sales & operations teams met regularly to do teambuilding . Team conflicts reduced, ground rules were set, all members operated in a supportive, self managed team environment. Morale was high. CLIENT EXPERIENCE MEASUREMENT - Client Satisfaction Ratings- used to monitor service, incenticise and provide direction for training & staff programs. Revised in y2005 to encompass a total marketing approach - GEM . II. COMPUTER HARDWARE ,SOFTWARE & WORKPLACE TOOLS TCC remains the leader in software systems for the industry. In 1998, we implemented a custom design of a user-friendly booking system - Vision -- linked to our accounting software. It provided instant data available on all sales & accounting activities. Ensured all staff had up to date hardware, software & training .Monthly coaching one on one. III.CONSTRUCTION & MAINTENANCE Building Maintenance Reports developed on a quarterly basis ;HVAC-Utilities -Maintenance Supply Costs-Building Damages-Over head Doors expense. Building Maintenance-A daily,weekly monthly., Quarterly annual repair program was implememented via a user friendly Excel Program& system of standard purchase orders & maintenance contracts with key suppliers. A Green program was developed with an eye to LEEDS designation. IV. ACCOUNTING Designed a series of reports for every level of management The purchase order system was firmly entrenched at TCC. All non-impact goods are purchased directly by the Sr.Vice President to maintain consistency of product and pricing. All impact items-staffing purchase orders- submitted weekly in accordance with ratios. Staffing ratios directly tied to manager's incentive plan. V.POLICY & PROCEDURES - Best Practices A key foundation for effective business success is clear cut operating procedures. In first year of operation 1986 operating policy & procedures were developed to reflect our corporate philosophy . We designed & implemented a model of streamlined, operating practices that reflected a Best Practices approach in the industry. Liased with lawyers to ensure compliance in all contracts, function agreements & license agreements including;
ADMINISTRATION
ACCOUNTING
SALES
OPERATIONS |
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